Privacy Policy

1. Overview

We care about privacy. We do not sell your personal data. We only use your information to operate the xengo service.

We do not sell your information to third parties, and we do not use your contact details for anything beyond providing the service directly to you.

2. What We Collect

We collect data when you create an account, use xengo, interact with shortened URLs or QR codes, contact support, authenticate via Single Sign-On, engage with our marketing, or add sub-users to your workspace.

We process timestamps, IP addresses, geolocation, device specifications, browser information and cookies. For shared workspace members we process names, email addresses, login timestamps, permissions and access logs.

3. How We Use Your Data

We use the information we collect to deliver the platform, manage accounts, send notifications, prevent fraud, improve the experience, authenticate users and provide customer support.

We also rely on legitimate interests including security audits, legal compliance, usage analysis and service optimisation.

4. Sharing Your Data

We do not sell your personal data. We share data with vendors under contract, analytics services, cloud hosting providers, legal authorities where required, professional advisors, other users when you intentionally share content, and within the Synvu Limited group of companies.

5. Cookies and Device Data

We use cookies and device data for authentication, link-activity monitoring, usage analysis and feature testing. Session-analysis tools such as Microsoft Clarity help us understand visitor behaviour anonymously.

6. Storage and Retention

We retain personal data for as long as necessary to deliver the service, resolve disputes and meet legal obligations. Audit logs may be retained for up to three years, and billing records for as long as the law requires. Anonymised data may be retained indefinitely.

7. Security Measures

We implement encryption, role-based access controls, audit logging and vulnerability assessments. However, no method of transmission or storage is 100% secure.

8. Children’s Privacy

xengo is not designed for users under thirteen years old, and we do not knowingly collect personal data from children.

9. Your Rights and Choices

You can access, correct, delete, restrict the processing of, or object to the use of your personal data. To make a request, contact us at contact@xengo.io.

10. Changes to This Policy

We may update this Privacy Policy from time to time and will notify you of any significant changes.

11. Legal Disclaimers

xengo disclaims warranties and liability for service interruptions, for content distributed through the platform, and for the privacy practices of third-party linked sites. You are responsible for your own legal compliance.